Frequently Asked Questions
Orders & Returns
Can I return my purchase?
If for any reason you are not satisfied, you may return items purchased online to us for a full refund, replacement, or exchange, provided you have the original tax invoice, and items are returned in a saleable condition within 7 days of purchase. Refunds are processed back to your original card within 5 business days. Online purchases cannot be refunded in cash. To exchange a product, the original packaging must be returned with the contents intact. Two documents are required: the dispatch note or waybill, and the original tax invoice.
How do I track my order?
A tracking number and the contact information of the courier service will be provided to you.
Do I receive an invoice?
After the order and payment have been processed, you will receive an invoice by email, as well as a printed copy with your order delivery.
Can I order by email?
Yes. Email your order to info@iorganic.co.za
Can I order by WhatsApp?
Yes. You are welcome to call us or send a WhatsApp. Orders require proof of payment linked to an invoice number.
Delivery
What delivery options are available?
Various courier services: drop-off boxes (BobGo), Pudo (The Courier Guy), and door-to-door delivery.
What address do you need for delivery?
For deliveries directly to your doorstep, a physical address that is occupied during business hours is required for the courier company.
How long will delivery take?
Delivery can be expected in 4-5 business days once your order has been dispatched.
Are there any additional charges?
Besides your order total and courier costs (if applicable) determined at checkout, there are no additional costs charged.
Payment
Which payment methods are available?
We accept EFT proof of payment, Visa and Mastercard through a secure payment gateway from Yoco.
What is 3D Secure?
3D Secure, also known as Payer Authentication, ensures that no transactions are made by anyone but you. It requires you to enter a one-time PIN sent to you by SMS or email to authorise a payment.
How do I register for 3D Secure?
If you bank with ABSA, Standard Bank, Nedbank, First National Bank, Investec or Capitec, your credit card is already registered for 3D Secure.
How do you keep my card details safe?
Sensitive data such as your credit card details is protected by SSL encryption. Connections that start with HTTPS are encrypted and authenticated.
Is my personal information safe?
Yes, your information is strictly protected. The Protection of Personal Information Act (POPIA) requires companies to manage personal data responsibly.