We want you to be happy with your purchase

If for any reason you’re not, you may return items purchased online to us for a full refund, replacement, or exchange, provided you have the original tax invoice, and items are returned in a saleable condition within 7 days of purchase.

Your refund will be processed on the card you used originally to settle the bill

Allow a 5-business day turnaround time for the money to show in your account

Please note: You cannot receive a cash refund for items purchased online

You may exchange the product provided that the original packaging with contents is returned.

You are required to present two documents when you return an item you’ve purchased online

— Your dispatch note/waybill: This is given to you when your order is delivered.
— Your original tax invoice: This is in your online profile, under My Orders.

You can download and print it out

Supply us with the following information to escalate your complaint

1. Batch Number

2. Best Before Date

3. Invoice Number

4. Give us your reason for return of goods

A tracking Number and the contact information of the courier service will be provided to you.

– Various Courier services
– Dropoff Boxes (BobGo)
– Pudo (The Courier Guy)
– Door-to-Door

For deliveries directly to your doorstep, a physical address occupied during
business hours for the courier company is required. It is important to note that
the courier company will only deliver to a physical location or designated
dropoff boxes . To verify delivery, the courier company requires that each
delivery be signed and endorsed.

We accept EFT proof of payment, Visa and Mastercard through a secure
payment gateway from Yoco.

If you’re a customer of the banks below, your credit card is already registered for 3D Secure. If your bank isn’t listed, call them to register your card. All iOrganic Financial Service credit cards are also 3D Secured.
● ABSA
● Standard Bank
● Nedbank
● First National Bank
● Investec
● Capitec

3D Secure (a.k.a. Payer Authentication) ensures that no transactions are made by anyone but you. This adds another layer of safety to ensure your online card transactions are secure. It’s authorised by card associations (VISA and Mastercard) and managed by South African banks.

When you’re ready to checkout on our site, follow the on-screen prompts to pay

• Your bank will send you a One-Time Pin or password (OTP) via SMS or email on your phone

• Enter your OTP into the field on-screen to authorise your payment

Sensitive data (like your credit card details) are protected by SSL encryption. This means that when your details are exchanged between your web browser and our website, they are encrypted and authenticated. As long as your browsing address starts with HTTPS, that means your connection is encrypted.

Yes, your information is strictly protected. The Protection of Personal Information Act (POPI) has created an Information Regulator who checks that companies like IOrganic manage your personal information responsibly, respect your privacy and keep your data confidential.

All orders received before 12h00pm will be dispatched on the same day and
delivery can be expected in 4-5 business days.

Besides your order total and courier costs (If Applicable) determined at checkout,
there are no additional costs charged.

After the order and payment have been processed, you will receive an invoice via
email as well as a printed copy with your order delivery.

Yes you may – email your order to info@iorganic.co.za

Yes. You are able to contact us via calling in or sending a Whatsapp.
Our friendly staff will assist you with your order and dispatch promptly. All phone
orders need to be backed up with a proof of payment linked to an Invoice number
confirming the order.

1. From the “Products” menu, select a category of products.
2. By selecting the product and the “Size” of the product, the pricing will automatically be updated .
3. Multiple products may be added or removed from your shopping cart.
4. During checkout, please provide your name, address, and delivery preference.
5. The order will be delivered within four to five working days after payment has been received.
6. Payment can be made through a secure payment gateway of Yoco.
(Credit Cards Accepted).